In your Adobe account, click the “Manage Plan” button. This will bring up all the plan options, and if you scroll down you can click “Cancel Your Plan”. One more time Adobe will offer you other options, just keep scrolling down and click “Confirm Cancellation”.
My name is April, and I’ve been working in the graphic design field for 14+ years now. With Adobe’s switch to subscription-based software, it is sometimes necessary to know how to cancel your subscription. I will show you a step-by-step guide on how to cancel your Adobe subscription plan.
Let’s look into it.
Table of Contents
Key Takeaways
- You will need your Adobe username and password ready.
- The quick link for managing your Adobe plan is https://account.adobe.com/plans
- Make sure you read the terms of your cancellation.
- If you cancel within 14 days of your initial purchase, you can get a refund.
- Be sure to watch for a confirmation email or confirm by logging into your account that the cancellation did go through.
How to Cancel Your Adobe Subscription
Subscriptions can be a wonderful thing, but sometimes, for one reason or another, we need to cancel. Thankfully Adobe gives you a quick online option to cancel and I’ll show you the steps below.
Note: The screenshots from this tutorial are taken from a Google Chrome browser.
Step 1: Open your browser of choice and type in https://account.adobe.com/plans. This will bring up the Adobe sign-in page.
Step 2: Enter your username and hit continue. (If you haven’t logged in recently, you will likely be asked to receive a code to ensure you are the user.) Then continue to input your password and click Continue.
Step 3: Once you are logged in, the account page will come up. You want to click the Manage Plan button.
Step 4: Your Manage Plan dialog box will come up. Adobe offers you options to Find a Better Plan, options to Upgrade Your Plan, or the last option to Cancel your plan. We want to click the Cancel your plan button.
Step 5: Adobe shows how many days you have left on your plan, shares what you will be losing access to if canceling your plan, and gives you three buttons to choose whether you want to: Continue to cancel, Change your plan, or Keep your plan. We want to choose Continue to cancel.
Step 6: Adobe continues to give you options that may fit your budget better, then lower goes over what to expect if you do cancel.
Once you have read through all the terms, click Confirm cancellation.
Step 7: Watch for a confirmation email from Adobe and you can always check back on your Adobe account to make sure it has gone through.
And that’s it.
FAQs
Got more questions about canceling your Adobe subscription? See if you can find your answers below.
What if I don’t see the Cancel My Plan option?
Adobe says that the cancel option isn’t available if they are processing your payment or had a problem with it and to try again in 24 hours.
Will I get a refund?
Adobe says that getting a refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase.
What will I still have access to once I cancel?
You will continue to access your files in the Creative Cloud folder on your computer and via the Creative Cloud website, subject to the free user storage limit. Here is a full list of the Adobe free membership benefits.
Final Thoughts
A subscription plan is a necessary thing in this day and age. Adobe provides you with updated software and lots of other benefits.
Depending on your circumstances, you may need to cancel. Thankfully Adobe provides this option in your online account management. You can also resubscribe at any time.
Have you had to cancel your Adobe subscription before? Were there any hang-ups you experienced while canceling? Let me know in the comments below.
